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Studio Policies
Late, Reschedule, & No-Show Policy
LAST UPDATED ON: DEC 12, 2024
Late Reschedules & Cancellations (within 48 hours of your appointment)
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Appointments without a deposit: A $50 fee will be charged to the card on file.
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Appointments with a deposit: will forfeit 100% of the deposit.
Please Note: All deposits are NON-REFUNDABLE.
No-Shows & Cancellations (within 1 hour of your appointment)
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Facials/Skin, Lashes, Brow Lamination, Saline Removal, Tattoo Touch-Ups, Waxing Services:
100% of the appointment fee will be charged to the card on file. -
New Cosmetic/Medical Tattoo Appointments:
100% of the deposit is forfeit, and a $150 no-show fee will be applied (up to the total cost of the service).
NO RESCHEDULES OR CANCELLATIONS WILL BE ACCEPTED VIA EMAIL OR DIRECT MESSAGE (DM). You must call or text to notify us of any changes.
IMPORTANT NOTES
NO RESCHEDULES OR CANCELLATIONS WILL BE ACCEPTED VIA EMAIL OR DIRECT MESSAGE (DM). You must call or text to notify us of any changes. Our general numbers & the numbers of each of our specialists are below:
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General: 587-589-2198
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Natalia: 780-862-2072
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Kylie: 780-902-2246
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Tracy: 780-966-9383
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Patrycja: 780-935-6094
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Sophia: 236-986-2979
These policies are strictly enforced to protect the time of our staff and clients. Thank you for understanding and respecting our policies.
Punctuality
If you are running late, please notify us by texting your artist directly.
We have a 15 minute grace period.
After 15 minutes, your appointment may need to be rescheduled, depending on your artist's schedule, as most of our services require a set amount of time to be completed to Studio N's quality standard. If so, the deposit will be forfeit (or if no deposit was required, you will be charged a $100 late fee) since we can no longer fill that time slot.
For lash extension apts only, we will do our best to lash in the time remaining at the full cost of service.
Referral Program
Share The Love!
As a token of our thanks for your support, you will receive the gift of a referral credit toward future services & product purchase when you refer a new client to us.
To receive the referral credit, the individual you referred must list your name in the 'Referred by' field when they fill out their client form at their first visit. Don't forget to give us their name so we can check for you!
Thanks for sharing the love ❤️
Returns & Exchanges
General Return & Exchange Policy
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No refunds: We offer in-store credit or exchanges only.
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Eligibility:
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Products must be sealed and unopened to qualify for in-store credit or exchange.
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Returns must be made within 14 days of the original purchase date. After 14 days, all sales are final.
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In-store credit:
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If your return is eligible, you’ll receive a gift card for the total amount paid (minus any shipping fees).
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Gift cards can be used toward any product or service at our studio and do not expire.
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Proof of Payment
A valid receipt or proof of payment is required for all returns and exchanges.
Damaged or Defective Items
If your item arrives damaged or defective, we’re here to make it right:
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Contact us immediately: Please reach out within 48 hours of receiving your order with a photo of the damaged item and your order details. Please email info@studionbeauty.com.
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Resolution options:
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We will offer a replacement, exchange, or in-store credit based on the item’s availability and your preference.
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Please note that shipping fees (including return fees, where applicable) are non-refundable
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Lost or Missing Items
If your package is lost during shipping:
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Report the issue: Notify us within 7 days of the expected delivery date.
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Investigation process:
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We will work with the shipping carrier to locate your package.
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If the carrier confirms the package is lost, we will issue a replacement or in-store credit.
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SkinCeuticals Products
If you’ve purchased a SkinCeuticals product and are not completely satisfied after opening or using it, please contact SkinCeuticals customer service directly at 1-877-238-8754 (Monday to Friday, 9:00 AM – 5:00 PM Eastern Time) for further assistance.
Additional Notes
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Shipping fees are non-refundable.
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Items returned without prior approval or outside the eligible return period will not be accepted.
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We are unable to process returns for items that show signs of use (excluding SkinCeuticals products).
If you have any questions or concerns about your order, please don’t hesitate to reach out to our team. We’re happy to help!
Shipping Policy
We understand the importance of reliable and affordable shipping for our customers. Due to the ongoing Canada Post strike, we’ve adjusted our shipping methods to ensure your orders are delivered promptly. During this period, we are offering flat-rate shipping options with discounted rates, subsidized in part by us, to provide you with the most affordable service possible.
All shipping options include a tracking number, so you can monitor your package every step of the way.
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Shipping Rates & Estimated Delivery Times
Local & Neighboring Provinces (AB, BC, SK, MB):
Flat Rate: $20 | Delivery Time: 1–4 business days
Central Canada (ON, QC):
Flat Rate: $25 | Delivery Time: 3-5 business days
Atlantic Canada (NB, NS, PE, NL):
Flat Rate: $29 | Delivery Time: 3-7 business days
Northern Territories (YT, NT, NU):
Flat Rate: $35 | Delivery Time: 5-12 business days
*Estimates are approximate. Actual delivery times may vary due to various factors and are subject to change without notice. Please refer to your tracking information for the most up-to-date delivery details.
*Business days include Monday–Friday, excluding statutory holidays. No delivery occurs on weekends.
*We currently ship domestically within Canada only. We apologize for the inconvenience and hope to expand internationally in the future.
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Thank you for your patience and understanding as we navigate these changes. If you have any questions or concerns about shipping, please don’t hesitate to reach out to us!
Privacy, Cookies &
Terms of Use
This Privacy Policy describes how www.studionbeauty.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
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Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Order Information
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Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
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Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with our order processor, Wix Commerce, and our shipping platform, Shippo.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.
Cookies Policy
Our Cookies Policy was last updated on April 15, 2022. This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, the information We collect using Cookies, and how that information is used. This Cookies Policy was generated by TermsFeed Cookies Policy Generator and adapted to this Site.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation &
Definitions
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Cookies Policy: “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Studio N Beauty Inc.. “Cookies” means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
“Website” refers to the Studio N Beauty website, accessible from www.studionbeauty.com.
“You” means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
How We Use Cookies
Necessary / Essential Cookies
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies Type:
Session Cookies
Administered by:
Us (Studio N Beauty Inc.)
Purpose:
These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies.
Administered by: Us.
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies.
Administered by: Us.
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking & Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website.
We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
Your Choice in Regards
To Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.